Last updated: September 30, 2026
FreshXpress Inc. (“FreshXpress,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, www.freshxpressinc.com, or interact with us by phone, email, text message, or any other means.
Information We Collect
Personal Information: When you contact us or request a shipping quote through our website, phone, email, or text message, we may collect personal information that you provide, including your first and last name, company name, phone number, email address, mailing address, shipment details (such as pickup and delivery locations and shipment type), and the content of your messages.
Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Information
- To communicate with you: to respond to your inquiries, provide shipping quotes and freight/logistics services, send administrative information, and keep you informed about your shipments, appointments, and our services.
- To send SMS messages (with your consent): appointment reminders and follow-up messages, as described in the “SMS / Text Messaging” section below.
- Legal compliance: to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.
SMS / Text Messaging
Consent. If you provide your mobile phone number and check the SMS consent box on our website forms, you agree to receive SMS text messages from FreshXpress Inc. related to appointment reminders and follow-up messages. Consent to receive text messages is not a condition of purchasing any goods or services.
Opting out. You may opt out at any time by replying STOP to any message. After you opt out, we will send one confirmation message and no further messages unless you opt in again.
Help. Reply HELP to any message, or call 224-337-5311, for assistance.
Message frequency and rates. Message frequency will vary. Message and data rates may apply.
No sharing of SMS data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes aggregators and other service providers that assist us in delivering text messages, who may use this information only to provide that service.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third-party marketing purposes. We may share your information in the following circumstances:
- Service providers: We may share your information with service providers who perform services on our behalf, such as customer service, messaging delivery, or technical support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Legal requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Opting out: You may opt out of text messages by replying STOP, and out of marketing emails by following the unsubscribe instructions in those emails or contacting us directly. If you opt out, we may still send non-promotional communications related to your shipments or our ongoing business relationship.
Access and update information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. See also our Terms & Conditions.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
FreshXpress Inc.
235 Industrial Drive, Hampshire, IL 60140
Phone: 224-337-5311
Email: info@freshxpress.co
